Returns & Refunds
We want you to be completely satisfied with your purchase from Gerrard & Grace but if the goods ordered are not to your satisfaction you can return them for an exchange or refund within 28 days of delivery. To complete your return, we require a receipt or proof of purchase. Please email firstname.lastname@example.org for details about how to return or exchange your order.
Exchange or returning an unwanted item
Please note that goods must be unused, suitable for resale and returned with their original packaging.
Unfortunately we are unable to cover or refund postage costs. However, in the unlikely event that an item has arrived damaged or has been sent in error we will refund your return postage.
We recommend that you obtain proof of posting for all returns as we cannot be held responsible for returned items lost in the post.
In accordance with the United Kingdom’s Distance Selling Regulations you have the right to cancel your order within 14 working days of receipt and return the goods to us unused. Please email us at email@example.com in order to do so.
Please note that you are responsible for the costs of returning the goods to us unless they were delivered in error or are damaged. As with all returns, we recommend that you use a recorded postal / guaranteed delivery service and obtain a ‘proof of postage’ receipt if using the Post Office, as we do not accept responsibility for goods lost in transit.
Once the delivery process has begun, you will not be able to cancel any contract relating to an additional service which has been completed (e.g. bespoke production, delivery).